World Class technical support for PCs and Peripherals now Available to Thousands of Consumers and Small Businesses across Australia
Sydney, March 1st, 2009 - iYogi (www.iyogi.net.au), Indias first global technical support company has entered the Australian market after effectively establishing its client base in UK, USA and Canada. iYogi has successfully crossed the 50,000 satisfied customers mark across the globe. The Company has already made steady inroads into the Australian market since the launch of its BETA phase, six months ago.
iYogi, a market leader in providing remote technical support for computers and peripherals, is your on call 24/7 specialist for all computers ailments. Whether it is a hard to get rid of virus, spyware, adware, annoying error messages, slow machine or the installation of new hardware/software, iYogi can handle all your computer service and maintenance requirements while you remain in the comfort of your own home. Unlike other Industry offerings, which require you to physically deposit your computer for repairs or wait for an appointment with a technician, iYogis remote technical support allows you to access your technician of choice in less-than-one-minute via a Toll Free Number-1 800 602 586 .
iYogi is a Microsoft Gold Certified Partner. It provides its customers to access a team of Microsoft Certified System Engineers and Cisco Certified Network Associates as well as professional computer engineers for solutions of every technical issue from something as simple as installation of any computer software in your system to something as critical as troubleshooting blue screen of death. These quality services are available to both Individual Consumers and Small Businesses across Australia.
An iYogi customer does not have to deal with hidden charges or by the minute/hourly rates. Unlike, other Industry players, one of iYogis key differentiators is its unlimited, annual service subscription plan available for a $ 219.99 per desktop, that includes computer tech support for a wide range of technologies, including PC hardware, Microsoft Windows Operating System, software applications, peripherals and multifunctional devices.
The good news for customers is that this service is available to them no matter where the system was purchased and is not restricted to any particular computer brands. iYogis technical support is available for all computer brands. iYogi recently launched Support Dock, a comprehensive desktop application suite with PC recovery, data back-up, anti-virus and spyware removal , computer optimization, and home networking tools for its customers.
iYogi has a Toll Free line for its customers that is open 24/7 and promises to have you in touch with a technical specialist in less than a minute.
"We offer our customers peace of mind at incredible prices, says Uday Challu, CEO, iYogi. Our customer approval rate of 95% and resolution rate of 86% are amongst the highest published benchmarks in the computer support industry and this promise/guarantee of quality and on time service is what we bring to our Australian customers".
As iYogi customers, Australian Small Businesses can also now look forward to a monitoring tool that provides real time observation and monitoring solutions to ensure a more robust and reliable IT infrastructure. They can also get a comprehensive assessment of their current IT environment to meet technology needs with scalability for future growth. iYogis professional team can also create preventative measures based on quick analysis of network device alerts, pre-failure indicators, performance benchmark and security issues. iYogis Monitoring and performance tool provides Small Businesses Support with the opportunity to test all technical and non-technical aspects of their servers and will help them to strengthen overall IT infrastructure. The array of services include: Patch Management, Security Auditing, Site Inventory, Real Time Alerting Script Based Management, and Remote Management for all critical server issues.
In December 2008, iYogi was awarded the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia. The Award recognizes the 100 "Most Promising" Asian companies driving the future of technology. Currently available to customers in United States, United Kingdom and Canada, iYogi is aggressively expanding to several new geographies across the globe. Its next generation of service will include a PC dashboard for PC recovery, anti-virus/spy ware, data back-up and PC optimization. Headquartered in India, iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners.
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