Technology PR:
Element Customer Care today announced it is the firt partner in the LiveOps' Call Center Exchange Program. By joining forces with LiveOps, Element is able to offer an enterprise-grade call center platform with affordable U.S. customer support services for cable and telecommunications clients.
Element provides billing services, tech support and call center services for cable, broadband, hospitality and telecommunications operators utilizing CSG Systems, the number one cable billing and subscriber management solution in America. With the LiveOps partnership, Element can offer clients the LiveOps' industry-leading technology platform, which is ideal for both Element's brick-and-mortar facilities as well as their virtual call center staffed by home agents.
"Element has been entirely focused on bringing cutting-edge and industry-leading solutions that used to be for only the largest cable and telecommunications operators to the small and medium sized market," said Matt Zemon, President, Element Customer Care. "LiveOps has been recognized as a leader in call center technology. Combining this award winning platform with CSG Systems is the right decision for our clients and their subscribers."
Element Matches the Best Agent to Each Call Every Time Using LiveOps On-Demand Call Center Platform
The foundation of LiveOps Call Center Exchange Program is the award-winning LiveOps On-Demand Call Center Platform. Element will benefit from both cost and performance optimization utilizing LiveOps On-Demand Call Center Platform. This fully-integrated SaaS offering is an end-to-end solution for call center functionality. It includes a robust IVR, call routing, agent management, workforce management, call recording, quality monitoring, real-time reporting and analytics. LiveOps On-Demand Call Center Platform provides unprecedented visibility across every call center function with real-time agent performance monitoring. With unique performance based routing technology, matching each call with the best agent every time, LiveOps On-Demand Call Center Platform can deliver a higher quality customer service than on-premise software and hosted call center solutions offer.
Also, as a LiveOps Call Center Exchange partner, Element will have the opportunity to leverage LiveOps existing agent community of more than 20,000 experienced home-based agents in the United States. With LiveOps, Element will be able to better assist their clients as they build subscriber loyalty, profitability and market share.
"We are pleased to launch the LiveOps Call Center Exchange Program with Element Customer Care as our first partner," said Maynard Webb, Chairman and CEO of LiveOps. "LiveOps' on-demand call center platform and applications are fundamentally changing how call centers operate. Element Customer Care is changing how small and medium-sized cable companies operate by providing their cable, broadband and telecommunications clients access to industry leading tools."
About Element
Element Customer Care is a Durham, NC-based company that offers billing services, tech support and a customer service call center. Element's partnership with CSG Systems gives its clients access to CSG's unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace. In January 2008, Element was named "Preferred Billing and Customer Care Provider" for the National Cable Television Cooperative (NCTC). The Element Web site is www.elementcare.com.
LiveOps is a registered trademark of LiveOps, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.
