Search free mortgage software,mortgage calculator
 
Element Customer Care Joins in Celebration of CSG Systems' Billing & OSS World Excellence Award  
Published:  5/16/2008 2:33:44 AM
Company Site:  http://www.prweb.com/releases/csgsystems/award/prweb944694.h ..
Category:  Software Applications
Last View 10/28/2014 3:53:45 AM
PR Hits 411




Technology PR:

Durham, NC May 15, 2008 -- Billing & OSS World presented CSG Systems (NASDAQ: CSGS) with the Billing & OSS World 2008 Excellence Award for its ACSR with Order Workflow solution in the Best Customer Care Solution category. This honor is also celebrated by Element Customer Care. Element provides billing services, tech support and a customer service call center for cable, broadband and telecommunications operators using CSG Systems software solutions.

The Billing & OSS World 2008 Excellence Award recognize leaders in the development and deployment of billing and OSS technologies and solutions.

"CSG's achievements were judged by a panel of experts as exemplary among its peers. Billing & OSS World is pleased to acknowledge CSG Systems as an example of excellence in customer care solutions for the telecommunications industry," said Mike Saxby, Group Publisher, Billing & OSS World.

CSG Systems develops solutions that redefine how providers of information, communication and entertainment services deliver, manage, and support customers from the call center and retail, to devices and the Web. Durham-based Element Customer Care has a unique partnership with CSG Systems to bring affordable, turnkey billing and customer service solutions to cable, internet and telephone operators with less than 40,000 subscribers.

Element's contract with CSG Systems includes the award-winning Advanced Customer Service Representative Desktop (ACSR) software. ACSR enables call center agents to more easily take orders, step customers through upgrades and focus on selling, rather than navigating through an application. CSG's award-winning product, ACSR with Order Workflow, allows call center agents to more quickly and accurately manage all types of inbound service requests.

About CSG Systems
Headquartered in Englewood, Colorado, CSG Systems (NASDAQ: CSGS) is the leading provider of outsourced billing, customer care and print and mail solutions and services supporting the North American cable and direct broadcast satellite markets. CSG's solutions support some of the world's largest and most innovative providers of bundled multi-channel video, Internet, voice and IP-based services. CSG's unique combination of solutions, services and expertise ensure that cable and satellite operators can continue to rapidly launch new service offerings, improve operational efficiencies and deliver a high-quality customer experience in a competitive and ever-changing marketplace.

About Element
Element Customer Care is a Durham, NC-based company that offers CSG billing services, tech support and an elite customer service call center. Element's partnership with CSG Systems gives its clients access to CSG's unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace. In January 2008, Element, powered by CSG Systems, was named "Preferred Billing and Customer Care Provider" for the National Cable Television Cooperative (NCTC).

Billing & OSS World magazine
Since 1995, Billing & OSS World magazine has been a primary source for coverage and analysis of telecommunications billing and operations support systems -- from service creation, provisioning and customer management to fraud management, billing, revenue assurance and more. Published six times a year, Billing & OSS World provides in-depth analysis for executives and billing professionals at communications services provider organizations worldwide. The magazine produces the Billing & OSS World Conference & Expo. Billing & OSS World 2008 was held April 29-May 1 at Hyatt McCormick Place in Chicago.



Home  

 



Related Technology PR News:

Element Customer Care Expands Call Center Operations to Better Serve New Clients - Element provides billing services, tech support and a customer service call center for cable, broadband, hospitality and telecommunications operators. "Our recent growth is a (411 Views)

Element Customer Care Inks Contract To Support DIRECPATH Data Products - Element will work in conjunction with Integrated BroadBand Services, LLC (IBBS) who was selected to handle monitoring software and device provisioning for DIRECPATH. With DIRECPATH& (328 Views)

Roomlinx Signs With Element Customer Care For Superior High-Speed-Data and Video-On-Demand Support - "Roomlinx prides itself on offering the best possible service to its customers, and this new support program, in partnership with Element Customer Care, will ensure superior cu (313 Views)

Element Customer Care and SubscriberWise® Form Partnership to Offer Comprehensive Risk Management Solutions - "Most risk management solutions simply provide a credit score to a cable or satellite operator," said Matt Zemon, President, Element Customer Care. "SubscriberWise so (300 Views)

Maximus Becomes Latest Element Customer Care Client for High Speed Data and Video on Demand Support - "We are reorganizing and expanding our company to focus on becoming the number one choice for hoteliers seeking the ultimate guest experience," said Mike Harding, presiden (262 Views)

Element Customer Care Joins LiveOps Call Center Exchange Program -  (194 Views)




RSS Feed of new press releases                                                             Home        Feed Map        Submit Press Release        Contact 
Privacy Policy