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Element Customer Care Joins in Celebration of CSG Systems' Billing & OSS World Excellence Award  
Published:  5/16/2008 2:33:44 AM
Company Site: ..
Category:  Software Applications
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Durham, NC May 15, 2008 -- Billing & OSS World presented CSG Systems (NASDAQ: CSGS) with the Billing & OSS World 2008 Excellence Award for its ACSR with Order Workflow solution in the Best Customer Care Solution category. This honor is also celebrated by Element Customer Care. Element provides billing services, tech support and a customer service call center for cable, broadband and telecommunications operators using CSG Systems software solutions.

The Billing & OSS World 2008 Excellence Award recognize leaders in the development and deployment of billing and OSS technologies and solutions.

"CSG's achievements were judged by a panel of experts as exemplary among its peers. Billing & OSS World is pleased to acknowledge CSG Systems as an example of excellence in customer care solutions for the telecommunications industry," said Mike Saxby, Group Publisher, Billing & OSS World.

CSG Systems develops solutions that redefine how providers of information, communication and entertainment services deliver, manage, and support customers from the call center and retail, to devices and the Web. Durham-based Element Customer Care has a unique partnership with CSG Systems to bring affordable, turnkey billing and customer service solutions to cable, internet and telephone operators with less than 40,000 subscribers.

Element's contract with CSG Systems includes the award-winning Advanced Customer Service Representative Desktop (ACSR) software. ACSR enables call center agents to more easily take orders, step customers through upgrades and focus on selling, rather than navigating through an application. CSG's award-winning product, ACSR with Order Workflow, allows call center agents to more quickly and accurately manage all types of inbound service requests.

About CSG Systems
Headquartered in Englewood, Colorado, CSG Systems (NASDAQ: CSGS) is the leading provider of outsourced billing, customer care and print and mail solutions and services supporting the North American cable and direct broadcast satellite markets. CSG's solutions support some of the world's largest and most innovative providers of bundled multi-channel video, Internet, voice and IP-based services. CSG's unique combination of solutions, services and expertise ensure that cable and satellite operators can continue to rapidly launch new service offerings, improve operational efficiencies and deliver a high-quality customer experience in a competitive and ever-changing marketplace.

About Element
Element Customer Care is a Durham, NC-based company that offers CSG billing services, tech support and an elite customer service call center. Element's partnership with CSG Systems gives its clients access to CSG's unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace. In January 2008, Element, powered by CSG Systems, was named "Preferred Billing and Customer Care Provider" for the National Cable Television Cooperative (NCTC).

Billing & OSS World magazine
Since 1995, Billing & OSS World magazine has been a primary source for coverage and analysis of telecommunications billing and operations support systems -- from service creation, provisioning and customer management to fraud management, billing, revenue assurance and more. Published six times a year, Billing & OSS World provides in-depth analysis for executives and billing professionals at communications services provider organizations worldwide. The magazine produces the Billing & OSS World Conference & Expo. Billing & OSS World 2008 was held April 29-May 1 at Hyatt McCormick Place in Chicago.



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