KODAK Joins Alliance Storage Technologies Authorized Service Provider Program to Ensure the Highest Quality Of Support for Alliances Plasmon Optical Libraries in North America
Colorado Springs, CO September 23, 2009 Alliance Storage Technologies, Inc. (ASTI), owner and exclusive manufacturer of Plasmon brand technologies, today announced an agreement for KODAK to become a preferred Authorized Service Provider (ASP) for Plasmon UDO-based Archive Appliance and G-Series optical storage libraries in North America. Plasmon users will have easy, reliable and cost-effective access to expert service and support through KODAKs Service and Support organization.
KODAK has extensive Plasmon related service and support expertise, having maintained thousands of Plasmon storage systems since 2001. With ASTI trained and certified technicians, experienced in Plasmon equipment, KODAK is uniquely positioned to meet customers maintenance and support needs.
As an Authorized Service Provider, Kodak will have the full support of ASTI to ensure its customers receive the highest quality of service possible. As an ASP, KODAK will have full access to:
- All firmware and Archive Appliance software releases, updates and patch releases. - Proprietary support and service utilities used in analyzing Plasmon equipment. - Comprehensive support and service training on existing and new ASTI products ensuring Kodaks continued extensive expertise. - Direct access to ASTI third and forth level engineering resources and expertise for full support in problem analysis, problem resolution and emergency firmware/software updates. - Product documentation updates and knowledge base. - Factory manufactured and certified parts.
Kodaks customers will be supported directly by KODAKs Technical Support and onsite service teams, who in turn will be fully supported by ASTIs technical support, engineering and software development organizations.
Archival storage solutions are required by both public and private organizations to comply with regulations and to safely and securely retain their information, said Karen Sherrill, Worldwide Service Director, Document Imaging, KODAK. Ongoing maintenance of storage products ensures that data is continually archived and accessible. KODAK Service and Support is collaborating with ASTI to offer customers unmatched service and support, providing one-point access to ASTIs technical expertise and KODAKs award-winning onsite service teams.
This ASP agreement ensures our customers will continue to receive excellent service streamlined to save them time and money, while providing peace of mind, knowing their critical archive data systems are properly maintained and secure, said Chris Carr, CEO and President, ASTI. Our goal is to make sure that all customers have access to exemplary service and KODAK will help to ensure that happens.
For service on your Plasmon brand equipment contact: Alliance Storage Technologies Service Direct office at 877-389-5627, email us at techsupport@astiusa.com, or go to www.alliancestoragetechnologies.com/servicedirect/index.html
About Alliance Storage Technologies, Inc. In January 2009, ASTI completed the acquisition of all Plasmon assets, including the full line of Plasmon libraries, drives, media, parts, and related inventory. With this acquisition, ASTI positioned itself to regain the leadership role in archival data storage and will continue to maintain and develop the Plasmon brand solutions based on UDO optical storage technology. Plasmon ultra density optical (UDO) technology is the premier archival storage technology specifically designed to meet professional data archive requirements. UDO proprietary Phase Change recording processes permanently alter the physical state of true write-once recording layer material, used in conjunction with a professional grade media cartridge, ensures the data integrity of corporate assets. For further information, call 719-593-7900, email info@alliancestoragetechnologies.com or visit www.alliancestoragetechnologies.com.
About KODAK As the worlds foremost imaging innovator, KODAK helps consumers, businesses, and creative professionals unleash the power of pictures and printing to enrich their lives. KODAK Service and Support is made up of more than 3,000 professionals reaching more than 120 countries. It is a leading multi-vendor integrated services provider, delivering consulting, installation, maintenance and support services for the commercial printing, graphic communications, document imaging and data storage industries. KODAK Service and Support professionals are uniquely qualified to provide services that control costs, maximize productivity, and minimize business risk.
KODAK is a trademark of Eastman KODAK Company. Plasmon is a trademark of Alliance Storage Technologies, Inc.
For media inquiries, please contact: Mark Rieger ProAmericas Marketing & Public Relations markr@proamericas.com 303-520-4524
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