Ramco Systems brings IP3 framework to BPO Services ~ Infrastructure, Product, Process and People
India, 12th April 2010: Ramco Systems, Indias leading software company, offers IP3 Framework Infrastructure, Product, Process and People to the business houses across the globe to suit their right costing exercise. Looking at the current growth of the economy and the increasing need for outsourcing, this model provides complete technology solutions to achieve end to end service maximization.
Ramco Systems is one of the very few software product development companies to provide a holistic and customized framework, to ensure accuracy in delivery through minimal CAPEX with maximum automation in the BPO services.
As the name suggests, this model incorporates a four staged approach for effective business delivery solutions. Ramco Systems ensures its customers a complete infrastructure of global standards, which is a very critical part of the value chain. The infrastructure comprised within this model is completely owned by Ramco Systems. Being a product development company, the first P of the framework is the core expertise area, which entails delivery, innovation and service optimization. The model brings an optimal synthesis of technology and process coupled with the right human resources and infrastructure. This framework helps organizations to switch amongst models, such as BPO to Licensing to Hosting, given the flexibility and customized approach that is adopted.
The critical success factors for IP3 framework include:
Model Interoperability (BPO-License-Hosting) Reduction in CAPEX Expertise in SLA based delivery Avoidance of multiple risk points Possession of a good delivery platform
In addition to higher value creation, IP3 framework helps customers to move from the CAPEX to OPEX model. Depending on where an organization is, in terms of process, people and technology maturity, savings between 20 to 40 percent on operational costs is possible, by embracing IP3 framework.
Ramco Systems is an ISO 27001 Information Security Management System (ISMS) compliant with the effective implementation and continual improvement of information security services, since 2006. Ramco develops its own product in compliance with ISO and CMMi standards for BPO services. Industry reputed auditors also audit Ramcos BPO for SAS 70 compliance, periodically.
Vishwanathan K. A., Head BPO, Ramco Systems, says, The IP3 framework was developed in Ramco to meet the needs of the BPO sector, and also to make effective use of the technology and process. We are one of the few companies in the world to completely own and provide products and services of international standards, as in the case of the IP3 framework. With this indigenous framework, we hope that our customers meet the right solutions for their right costing model, to enable maximum productivity.
Commenting on the service, Shazia Faheem, Assitant Manager, Payroll, Avaya India says, Avaya sincerely appreciates the diligence and dedication demonstrated by the Ramco BPO team. We acknowledge the enthusiasm and extra hours that Ramco team has put in, in these last few months, without any complaint to get the payroll out in record time with no errors. We salute the team for a professional approach, and are proud to have them as a part of our services team. Thank you Ramco BPO team, for your significant contribution to Avayas Payroll.
Mr. R. Sekar, Assistant General Manager, Human Resources, Royal Sundaram Alliance Insurance Company Ltd. says, We appreciate the excellent work done by the Ramco BPO Team for Royal Sundaram. They showed great professionalism/commitment, and always supported us with positive solutions whenever we encountered problems. All the best Team!
Apart from such appreciative clients, Ramco Systems is currently engaging this service to many other big players, from different sectors across the nation.
About Ramco BPO
Ramcos platform-based business process outsourcing (BPO) services span the enterprise function needs, including Finance and Accounting, Human Resource Management Systems, Procurement & Analytics, Product development Outsourcing Services and setting up of a dedicated offshore development functions. Outsourcing reduces the time organizations spend on transactional activities, so that they can focus on core responsibilities.
Ramcos Managed Payroll services effectively manage the transactional functions of organizations payroll function. The managed payroll processing is a proven end-to-end solution for efficient and effective payroll processing. This combines the power of Business Analytics and Workflow with the user-friendliness of the browser, to deliver a world-class solution. This intuitive solution offers payroll practitioners a fresh perspective to plan, organize, service, and manage people, for organizational transformation. The end-to-end solution addresses all the payroll needsfrom strategic to operational, and aids information management and decision-making.
About Ramco Systems
Ramco Systems, a part of the USD 800+ million Ramco Group, has delivered enterprise software and services since 1989. Today, Ramco is a global provider, catering to over 100,000 users. Their resource strength exceeds over 1,306 employees operating out of 18 offices in 9 countries. Ramco Systems develops cost effective, flexible, and innovative enterprise applications, which can be fast deployed. It helps businesses respond to change swiftly. The company provides solutions to multiple verticals including banking, insurance, manufacturing, supply chain, aviation, transportation and logistics, healthcare, governance, retail and so on. Ramcos collaborative solution innovation platformRamco VirtualWorks ensures that when your business changes, your system also changes along. Ramco Systems has been certified for ISO 9001:2000 quality standards, and ISO 27001 security standards. For more information, you can visit www.ramco.com.
For further information you can contact:
Garima Sinha Ramco Systems Ltd. Mobile : 97319 40088 Email : garimas@rsi.ramco.com Twastree Chakravarty Ogilvy Public Relations Worldwide, Chennai Mobile : +91 9500142745 Email: twastree.chakravarty@ogilvy.com
