Technology PR:
Durham, NC July 10, 2008 -- Element Customer Care announced they have launched a high-speed-data and Video-On-Demand support initiative for Denver-based Roomlinx, the hospitality industry's in-room expert providing Internet-based Business, Media and Entertainment solutions to more than 30,000 hotel rooms. Element is a hospitality industry leader in providing technical support for a variety of hotel clients facing the industry's ongoing demand for more technological needs and after hours support.
"Roomlinx prides itself on offering the best possible service to its customers, and this new support program, in partnership with Element Customer Care, will ensure superior customer-service delivery," said Mike Wasik, Roomlinx CEO. "With the rapid and growing success Roomlinx has experienced this year, our valued customers will greatly benefit from the professional and efficient technical support that Element is known for."
The Roomlinx system provides instant access to hotel services, Video-On-Demand, international/U.S. television programming, local news/weather/business/sports updates, streaming music or iPod/MP3 compatibility, shopping, Microsoft©-compatible business productivity tools, concierge assistance, and PC/Web-based games. With the Roomlinx Media, Entertainment and Business solution, hotels can strengthen their offered amenities by providing a memorable guest experience and a reliable infrastructure for guest Internet use.
Element's hotel Internet support team has a call center with nearly 300 trained technical service engineers. The guest assistance team is made up of certified technicians who not only know how to fix technical problems, but also know how the hospitality industry needs to treat their guests. Element's fully-trained Internet-support engineers take more than 100,000 calls per month, providing hotels throughout the industry with toll free Internet support 24 hours per day, 7 days per week. Element has the infrastructure in place to quickly and efficiently absorb additional rooms as clients grow and expand.
"Roomlinx has one of the most stable high-speed data networks on the market," said Matt Zemon, President, Element Customer Care. "To sustain that network, Element will provide expert support to help Roomlinx' customers enjoy their online experience."
"As more guests engage in high-bandwidth activities, the lodging industry is being pressured to deliver fast, reliable, secure broadband," he added. "Element gives its clients peace of mind that their guests will be able to access this important amenity."
Element's trained hotel Internet support engineers presently provide service to most of the major hotel brands. The company is well versed in supporting the following hardware brands: Golden Tree, Cisco, Centrino, Colubris, Nomadix, Linksys and Orinoco.
About Element
Element Customer Care is a Durham, NC-based company that offers billing services, tech support and a customer service call center. Element's partnership with CSG Systems gives its clients access to CSG's unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace. The Element Web site is www.elementcare.com.
About RoomLinx
Roomlinx is the hospitality in-room expert providing in-room Media, Entertainment and Business solutions designed to increase revenues and brand loyalty for hotels, resorts, and timeshare properties, utilizing premium content and applications demanded by today's traveler. Roomlinx Media, Entertainment and Business solution was chosen for HITEC's Guestroom 2010 as one of the most innovative products of 2008. For more information, visit www.roomlinx.com.
