26th May 2009: TalkTalk, the home phone and broadband company, has launched a service that dramatically cuts the cost and hassle of setting up a broadband connection once youve moved house.
The TalkTalk Home Mover Service costs just 29.99 for existing TalkTalk customers and 59.99 for customers new to TalkTalk. This is significantly lower than the previous cost 120 imposed by BT.
Until now, anyone moving house in a non-cable area would have to sign up to BT first before they could switch to another supplier. This was an arduous process that meant existing TalkTalk customers, for instance, would have to end their current contract, sign up to BT for a 12 months contract in their new property, and then immediately cancel it to switch back to TalkTalk, thereby incurring a 120 charge.
Under the new Home Mover service, TalkTalk will arrange the provision of their service in a new property, taking the hassle out of the situation for customers.
Wendy Becker, MD of TalkTalk, said: "Customers have more than enough to worry about when moving home, so were pleased to be able to take the hassle and a lot of the cost out of the process of getting your home phone and broadband up and running."
Existing TalkTalk customers should contact TalkTalk on 0870 444 1820 as soon as they have a moving in date at least 14 days before they move. New customers can call 0800 049 1424 to register for the Home Mover scheme.
-ends- For more information: Pete Marcus Citigate Dewe Rogerson 0207 282 2815 peter.marcus@citigatedr.co.uk
About TalkTalk TalkTalk, launched in February 2003, is the home phone and broadband company from The Carphone Warehouse, the third-largest broadband provider in the UK. It now has 2.8 million broadband customers signed up to TalkTalk and AOL Broadband, which it acquired in October 2006.
The TalkTalk fully unbundled network now extends to approximately 1,700 exchanges, covering 80% of the UK population, with 78% of TalkTalk customers now on its own network.
In uSwitchs Customer Satisfaction Report in 2008, TalkTalk was voted the best value for money home phone provider and the best value for money bundle (combining home phone and broadband). This is the most comprehensive survey of UK telephone and broadband suppliers, and is based on the verdicts of over 10,000 home phone and 11,000 broadband customers.
In November 2008, TalkTalk became the first phone and broadband package to move away from the one size fits all package. myTalkTalk delivers value through choice by enabling customers to tailor a package that suits them. myTalkTalk provides essential, an award-winning 8Mb broadband service along with a great value phone bundle. Boost products can be added for 4 a month and enable customers to upgrade their internet security, speed and download limits as well as access great phone deals such as price mobile calls, anytime calls and calling features.
Follow TalkTalk on Twitter and on our blog: www.twitter.com/talktalktips and www.talktalkblog.co.uk
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