The Black Book of Outsourcing has named SmithStreetSolutions a top 20 global knowledge process outsourcing (KPO) vendor in the 2009 Top Knowledge Process Outsourcing Providers Report. SmithStreet was the only China-based KPO provider to be included in the ranking. According to SmithStreetSolutions CEO Franklin Yao, We are proud to be included among the top 20 global KPO firms in 2009, our first year on the list. We anticipate being increasingly recognized in the future for the impact and insights that we provide to our international clients. About SmithStreetSolutions SmithStreetSolutions is a leading Shanghai-based consulting and advisory firm with offices in Shanghai and New York. By bringing global best practices to China and unlocking Chinas talent, it provides clients with the knowledge and insights they need to make sound business decisions. SmithStreets service offerings include Corporate Strategy Development Services, Investment Research and Analytics, China Advisory, and Production Services. For more information, please visit www.smithstreetsolutions.com
About The Black Book of Outsourcing The Black Book Reports aim to help both customer and provider deal with the root cause of relationship issues through standard industry satisfaction measures, allowing the parties to isolate quantitative from qualitative aspects of delivery and more easily resolve problems. The Black Book of Outsourcings Knowledge Process Outsourcing Report is a unique and exclusive study based on the responses of 1,812 buyers and users of Knowledge Process outsourcing (KPO) services. These responses are used to rank 80 KPO vendor holding 388 contracts according to The Black Book of Outsourcings comprehensive set of 18 key operational performance indicators.
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